REFUND POLICY

GALAXY INN REFUND & CANCELLATION POLICY

Room Reservation Refunds

Galaxy Inn understands that travel plans may change. To allow us to manage room availability effectively, the following refund policy applies:

– Guests may cancel their reservation and receive a refund provided the cancellation request is made at least 24 hours before the scheduled check-in time.
– Cancellation requests received less than 24 hours before the scheduled check-in time are not eligible for a refund.
– No refunds will be issued for:
– No-shows.
– Early departures after check-in.
– Unused portions of a stay.
– Reservations cancelled less than 24 hours before check-in.

Occupied Rooms

– Once a guest has checked in and occupied a room, the occupied period is deemed to have been consumed and is non-refundable.
– Guests who choose to depart before the end of their booked stay will not be entitled to a refund for any occupied nights or portions of occupied nights.
– Occupancy of a room beyond the standard check-out time may attract additional charges in accordance with Galaxy Inn’s Check-In and Check-Out Policy.

Refund Processing

– Approved refunds will be processed using the original payment method where possible.
– Refund requests are subject to verification and approval by management.
– Refund processing typically takes up to two (2) business days after approval, though actual receipt of funds may vary depending on the payment provider or financial institution.

Management Discretion

– In exceptional circumstances, Galaxy Inn management reserves the right to review and determine refund requests on a case-by-case basis.
– Management’s decision regarding refund eligibility shall be final.

By making a reservation, paying for accommodation, or checking into Galaxy Inn, guests acknowledge that they have read, understood, and agreed to this Refund & Cancellation Policy.